Technical Support Engineer

Role Overview:

We’re seeking a Technical Support Engineer – UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers. This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.

Job Title: Technical Support Engineer – UX

Location: Dublin, Ireland (Hybrid)

Type: Full-Time, FTE Contract-12Months

Key Responsibilities:

• Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.
• Read and debug JavaScript and Java code to identify and fix defects or inconsistencies.
• Use browser developer tools and logging frameworks (e.g., Splunk) for troubleshooting.
• Collaborate with engineering and product teams to escalate and resolve complex problems.
• Document known issues, solutions, and best practices to build internal knowledge bases.
• Deliver excellent customer support while balancing multiple priorities and cases.

Required Skills and Experience:

• Proven experience in UI development or technical support involving web or mobile interfaces.
• Proficiency in at least two of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app development.
• Strong debugging skills in Java and JavaScript (reading code is a must; writing is a plus).
• Solid troubleshooting using browser developer tools.
• Familiarity with cloud or web-based applications.
• Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell.
• Working knowledge of relational databases such as MySQL or Oracle.
• Experience with Linux/Unix or Microsoft Server environments.
• Ability to understand complex technical issues and communicate solutions clearly.

Preferred (Nice-to-Have) Skills:

• Prior experience in supporting SaaS or enterprise software platforms.
• Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or SauceLabs.
• Experience in performance diagnostics and issue analysis.