IT Support Technician

Respectfully, we do not require the assistance of recruiters at this time. Calls and emails will be screened at switch.

About Medserv

Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons. physicians, anaesthetists, radiologists, and pathologists from all major hospitals throughout Ireland and the UK.

Role Overview

The IT Support Technician will provide essential local IT support in a fast-paced environment, focusing on hardware setup, user account management, and Level 1 support. This role requires strong technical troubleshooting skills and a proactive approach to resolving issues both onsite and remotely. As part of a growing IT team, the technician will also assist with cloud-based system management, including Azure, and database interactions as required.

Duties And Responsibilities

• Handle local hardware setup, maintenance, and troubleshooting for office devices.
• Address and resolve Level 1 support tickets, focusing on first-line support for local IT issues.
• Manage user account setup, configuration, and permissions.
• Perform necessary manual system interactions, including basic database tasks.
• Support troubleshooting and administration of Azure cloud services as needed.
• Uphold ISO 27001 by following procedures, protecting data, dealing with security incidents and performing related tasks.
  
  

Requirements And Skills

• Ability to diagnose and resolve hardware and Level 1 IT issues efficiently.
• Proficient in user account setup, permissions, and administration.
• Familiarity with basic database operations and manual system interactions.
• Willingness to learn Azure troubleshooting and support.
• Strong interpersonal skills for effectively assisting users and collaborating with the broader IT team.
• Experience in a similar IT support role.
• Familiarity with Azure or other cloud platforms is a plus.
• Basic understanding of databases and SQL.
  
  

Compensation And Benefits

• Health insurance
• Life Assurance
• Gym membership
• Pension contribution
• Flexi-start
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Dedicated EAP provided by Health Assured
• Additional length of service allowance
• Maternity & Paternity leave (T's & C's apply)
• Professional development support
• Healthy food with comfortable on-site recreational facilities
• Access to bike to work scheme and tax saver ticket scheme
• 35-hour working week compensated at a 40-hour week
• Workcation options
  
  

Additional Information

• This is a full-time onsite position based in our Athlone office
• All offers of employment are subject to a valid work permit
• Role commences immediately