Network Engineer

Your Responsibilities:

Provide technical support of the Network, Telephony and Contact centre infrastructure

Understand and respond to Network and telephony monitoring / alerting tools and troubleshoot where required and update the customer accordingly

Work to maintain and improve our service quality and standards

Manage customers IT related issues in a professional helpful manner through to resolution

Support network activities outside of normal working hours where required (Participation in an On Call-Rota when required)

Establish good working relationships with the business, other teams within IT, Group IT, IT Services and 3rd party vendors and service providers

Own project associated tasks and ensure these are delivered as per agreed schedules, quality and cost

Participate in innovation and continuous improvement, focusing on quality, cost reduction and process development

Support the team in implementing changes in processes and systems to deliver productivity and service improvements

Support the Business Continuity / Disaster recover agenda for the group

Understand IT Security and Risk & Compliance policies that protect information and technology assets

Familiarity of automation tools for monitoring network performance, troubleshooting network incidents, schedule upgrades and collaborate with network architects on network optimisation

Provide remote support for on-site engineers and end users/customers during installation and provide remote troubleshooting and fault finding if issues occur upon initial installation

Liaise with project management team, third line engineers and Service Desk engineers on a regular basis and update the incident management call queue

1. Regularly attending Change Control meeting on behalf of the team and also daily Service Control meetings
2. Support the development and implementation of the technology roadmap for each of the in-scope technologies
3. Drive the simplification of the managed environment seeking to minimise complexity while maintaining industry leading solutions and configurations

Requirements: Essential

Degree or equivalent experience in Telecommunications , Information Systems or IT discipline

Three years of proven experience in a Technical Infrastructure design and implementation within a medium to large organization

An understanding of Cisco Nexus & Catalyst equipment & experience in VXLAN & other routing protocols including authentication products and methodologies

Desired

Understanding of Cisco ISE, particularly its Network Access control & WIFI management capabilities

Knowledge of virtualised environments and associated components and architectures

Experience with WLAN security protocols and tools.

Experience in telephony /agent deskops systems - Avaya, Verint , Genesis