Technical Support Engineer

We are seeking a motivated and experienced Technical Support Engineer to join our IT team.

In this role, you will apply your technical knowledge and problem-solving skills to ensure the smooth operation of IT systems. You will be responsible for addressing technical issues, implementing scalable solutions, and driving automation initiatives to support the organization’s growth.

Responsibilities

Collaborate with various teams to understand IT needs and align solutions with business objectives
Troubleshoot and resolve issues related to networks, hardware, and software to minimize disruptions
Handle complex technical challenges to ensure the stability and reliability of systems
Evaluate and implement IT solutions that enhance productivity and operational efficiency
Work with stakeholders to deploy scalable IT infrastructure that meets the organization’s requirements

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
At least 2 years of experience in System Engineering or a similar position, with hands-on expertise in managing Google Workspace in enterprise environments
Experience configuring advanced Google Workspace security features, including Context-Aware Access (CAA), Data Loss Prevention (DLP), SPF, DKIM, and DMARC settings
Proficiency in managing Google Workspace Advanced Device Management for platforms such as ChromeOS, Android, and iOS
Skills in leveraging Google Workspace APIs and Google Apps Manager (GAM) for scripting, automation, and bulk operations
Familiarity with managing devices across macOS, Windows, and ChromeOS using MDM tools like Kandji and Intune
Experience deploying and managing identity solutions such as Okta, Entra ID (Azure AD), and Google Workspace for user access management
Ability to configure and manage unified communication tools, including Google Meet hardware and software
Proficiency in scripting languages like Python and PowerShell for automation and system integrations
Strong communication skills to explain technical concepts effectively to diverse audiences

Nice to have

Experience with implementing Data Loss Prevention (DLP) tools and strategies
Knowledge of enterprise identity management platforms such as Okta
Advanced skills in automation scripting to expand and optimize IT functionality

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Technical Support Engineer

Key Skills

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