Technical Support Engineer

We are looking for an experienced and driven Technical Support Engineer to join our IT team.

In this role, you will leverage your technical expertise and analytical skills to ensure the efficient operation of IT systems. You will be responsible for resolving technical issues, implementing scalable solutions, and driving automation efforts to support organizational objectives.

Responsibilities

Work closely with cross-functional teams to identify IT requirements and align solutions with business goals
Diagnose and resolve hardware, software, and network issues to minimize operational interruptions
Address complex technical problems to maintain the stability and dependability of IT systems
Assess and deploy IT solutions that improve operational workflows and boost productivity
Collaborate with stakeholders to implement scalable IT infrastructure that supports the organization’s growth

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
A minimum of 2 years of experience in System Engineering or a similar role, with practical experience managing Google Workspace in enterprise-level environments
Proven expertise in configuring advanced Google Workspace security features such as Context-Aware Access (CAA), Data Loss Prevention (DLP), SPF, DKIM, and DMARC
Experience managing Google Workspace Advanced Device Management for platforms like ChromeOS, Android, and iOS
Proficiency in using Google Workspace APIs and Google Apps Manager (GAM) for scripting, automation, and bulk operations
Familiarity with managing devices across macOS, Windows, and ChromeOS using MDM solutions like Kandji and Intune
Experience with deploying and managing identity management tools such as Okta, Entra ID (Azure AD), and Google Workspace for access control
Ability to set up and manage unified communication systems, including Google Meet hardware and software
Proficiency in scripting languages such as Python and PowerShell for automation and integration of IT systems
Strong interpersonal and communication skills to effectively convey technical information to non-technical audiences

Nice to have

Experience in deploying and managing Data Loss Prevention (DLP) tools and strategies
Knowledge of identity management platforms like Okta for enterprise environments
Advanced expertise in automation scripting to enhance and extend IT capabilities

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Technical Support Engineer

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