Technical Support Engineer

We are looking for a proactive and skilled Technical Support Engineer to join our IT team.

In this role, you will leverage your technical expertise and problem-solving abilities to ensure seamless operations across our IT systems. You will play a key role in resolving technical challenges, implementing scalable solutions, and driving automation to support business growth.

Responsibilities

Collaborate with cross-functional teams to understand IT requirements and align with business processes
Diagnose and resolve network, hardware, and software issues to minimize operational downtime
Address complex technical problems to maintain system stability and reliability
Identify and implement IT solutions that improve operational efficiency and productivity
Work closely with stakeholders to deploy scalable and effective IT infrastructure across the organization

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
At least 2 years of experience in System Engineering or a similar role, with hands-on expertise in managing Google Workspace in enterprise settings
Proficiency in configuring advanced Google Workspace security features, including Context-Aware Access (CAA), Data Loss Prevention (DLP), SPF, DKIM, and DMARC for email and other services
Experience in managing Google Workspace Advanced Device Management for platforms like ChromeOS, Android, and iOS
Skills in using Google Workspace APIs and Google Apps Manager (GAM) for automation, scripting, and bulk operations
Familiarity with device management across macOS, Windows, and ChromeOS using MDM tools like Kandji and Intune
Experience in deploying and managing enterprise identity solutions such as Okta, Entra ID (Azure AD), and Google Workspace for access management
Ability to implement and manage unified communication tools, including Google Meet hardware and software
Proficiency in scripting languages such as Python and PowerShell for IT automation and system integration
Strong communication skills to clearly explain technical concepts to non-technical audiences

Nice to have

Knowledge of Data Loss Prevention (DLP) tools and implementation techniques
Experience with enterprise identity management platforms such as Okta
Expertise in advanced automation scripting to enhance IT capabilities

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Technical Support Engineer

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