Private Customers Due Diligence Team Lead

Genome is everything users need from the traditional banks, but safer, faster and completely online.

We are a Lithuanian-based Electronic Money Institution licensed by the Bank of Lithuania.

Genome is a B2B/B2C EU-oriented company, which offers personal, business, and merchant account opening, payment processing, money exchange, internal, SEPA, and SWIFT transfers, as well as other banking operations completely online. Clients can manage all their funds and accounts within our smart dashboard, which is in a desktop version, or through an app on Android and iOS.

Genome is looking for a Private Customers Due Diligence Team Lead!

Key Responsibilities

1. Team Leadership and Management

• Lead and manage the Private Customers KYC team, providing guidance and support.
• Conduct regular one-on-one meetings with team members to discuss performance, provide feedback, and address concerns.
• Foster continuous professional development in Anti-Money Laundering Prevention, KYC, and Compliance. Step in to assist with first-line tasks performed by the team during times of high workload or backlog.

2. Client and Application Oversight

• Approve high-risk customers applications for the initiation and continuation of business relationships.
• Oversee the evaluation of potential applications from individual clients, ensuring compliance with standard Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes.
• Oversee the periodic updating of private customers' client information and documents (ODD/OEDD).
• Review and assess applications for adherence to internal policies, regulatory requirements, and Team's KPIs/SLA goals.

3. Compliance and Documentation

• Ensure accurate and systematic documentation of client interactions and data.
• Oversee internal client activity investigations, ensuring thorough documentation and accurate escalation for reporting.
• Maintain effective communication with law enforcement and other institutions as required.

4. Collaboration and Process Improvement

• Collaborate with the Head of the KYC Unit to review and amend unit procedures and instructions.
• Provide training and consultation to Team's/Unit's specialists.
• Collaborate with the Product Team to create, improve, and develop products for KYC processes.

5. Reporting and Strategic Planning

• Prepare statistical and strategic reports regarding the tasks and processes handled by the Team.

Skills & Experience

• Bachelor’s degree in Finance, Law, Business, or a related field;
• 3+ years of experience in AML, compliance, or financial crime investigation, preferably within the fintech or banking sector;
• experience in managing KYC, AML operations and leading a team of compliance professionals;
• in-depth knowledge of relevant KYC, AML laws and regulations;
• strong analytical and investigative skills, with experience in conducting complex investigations and reporting to regulatory authorities;
• fluent Lithuanian and English (spoken and written);
• excellent communication, leadership, and team management skills.

Offered benefits:

• corporate medical insurance;

• reimbursement of English language courses expenses partially;

• reimbursement of sport center's subscription expenses partially;

• covering expenses for participation in professional events.