Senior Network Support Engineer

bout the Role

We are seeking an experienced and hands-on Senior Network Engineer to support our client across various regional offices in Wallonia. This role involves field-based interventions and collaboration with internal teams to ensure high-quality network and telephony support.

Responsibilities

• Provide end-user support for networks and telephony systems
• Perform on-site physical interventions across French-speaking Belgium
• Manage incidents, problems, changes, and events following ITIL processes
• Conduct proactive and reactive network monitoring
• Analyze, prepare, and implement network changes
• Draft and update technical and operational manuals
• Collaborate with the Service Delivery team and report to the Adjoint SDM and Service Delivery Manager ICT IAAS

Technical Focus

• LAN (office and health insurance networks)
• WiFi
• VPN
• WAN (Proximus)

Tasks and Deliverables

• Track and resolve tickets via Axios Assyst, ensuring SLA compliance
• Execute planned changes and project tasks within scope and deadlines
• Maintain clear communication with customers, suppliers, and internal teams

Interested candidates are encouraged to apply promptly.

For more information or to express interest, please get in touch.