IT Support Engineer

We’re seeking a well-presented, highly communicative IT Support Analyst to join a professional services environment on a short-term contract. You'll be part of a small, fast-paced support team, delivering top-tier technical assistance to end users both in-person. You will be doing the work physically in the company and working on migration projects

Key Responsibilities:

• Provide high-quality 1st/2nd line support across Windows 10/11, macOS, iOS, Office 365, and other core applications.
• Troubleshoot technical issues efficiently and professionally.
• Support device management (MDM), Active Directory, Exchange, Teams, and endpoint protection tools.
• Assist with user onboarding, hardware inventory, and documentation.
• Collaborate with wider tech teams to escalate complex issues.
• Shift work and on-call duties may apply after an initial period.

What We’re Looking For:

• 2–3 years’ experience in corporate IT support, ideally in legal or professional services.
• Impeccable communication skills and a polished, professional presentation.
• Strong troubleshooting skills and a proactive, customer-first mindset.
• Ability to explain technical issues clearly to non-technical users.
• Team player with a strong sense of ownership and attention to detail.