Information Technology Specialist

Key Responsibilities:

• Provide Level 1 and 2 support for desktop/laptop, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows/macOS/Linux operating systems, Microsoft Office, VPN, printers, and other end-user tools.
• Manage user accounts and permissions through Active Directory and Microsoft 365.
• Set up, configure, and deploy end-user devices (laptops, desktops, phones).
• Support remote users via remote desktop tools (e.g., TeamViewer, AnyDesk, SCCM, Intune, etc.).
• Document support activities, solutions, and known issues in the IT ticketing system (e.g., ServiceNow, JIRA).
• Coordinate with third-party vendors for warranty and hardware support.
• Participate in device lifecycle management, including imaging, patching, upgrades, and disposals.
• Provide IT onboarding/offboarding support for new hires and leavers.
• Ensure compliance with IT policies, including security and data protection standards.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 2–4 years of experience in IT support, preferably in an EUC environment.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Active Directory, Microsoft 365, and endpoint management tools (e.g., SCCM, Intune).
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA).
• IT certifications (CompTIA A+, Microsoft MCP/MCSA, ITIL) are a plus.

Skills & Competencies:

• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.
• Customer-focused mindset and a proactive attitude.
• Ability to work in a fast-paced, dynamic environment.