Sr. Manager/Managed Unified Comm. & Collaboration Product

Job Description

Responsible for end to end product management for business voice, unified communication and collab products for government, enterprise and SMB customers, from strategy definition to implementation and execution.

Leading a team of highly motivated and innovative value proposition managers/product specialist, planning, executing and assuring the full transformation of Etisalat’s legacy products to innovative products.

Delivering commercial performance and improvement in customer experience and productivity while creating a competitive edge for Etisalat over the VOIP and OTT players, securing the future of the business.

Responsibilities

• Develop and execute a comprehensive strategy for transforming the legacy voice into cloud-based offerings and managed services through digital channels and tools to ensure commercial growth.
• Lead change in the organization’s cross-functional functions of legacy ISDN PRIs to UCaaS to ensure growth trend.
• Ensure cloud-based offers in UCaaS, CCaaS, and VAS, MS teams, to create a new revenue stream to compensate for old PSTN and PBX lines.
• Analyze, plan, build, and take to market a complete and comprehensive value proposition for Fixed Voice portfolio:
• Secure the current base of Enterprise and SMB customers and their fixed voice usage, leveraging CVM approach.
• Manage legacy and new voice connectivity: Legacy (PSTN, DEL, ISDN PRI, 800/600 service and ITFS) and new services (SIP Trunks, Virtual and Dedicated).
• Managed CPEs and devices: IP Telephony, Phones, Meeting rooms equipment, UCs, Clients, Voice Gateway, SBCs & Convertors.
• Identify business needs by and collaborate with technology on documenting requirements for hardware, logical processes, workflow, and other systems required
• Determine capital budgets for UC infrastructure, applications, and service providers by testing, evaluating, and analyzing network communication.
• Oversee multiple communications processes, such as program requests and assessments, and resource management, to ensure successful project execution
• Recommend the best solutions for improving the organization’s workflow by staying up-to-date with market trends and new UC technologies.
• Cooperate with the communications team and software professionals to identify and resolve technical issues related to networks and telecom software.
• Product Management and Performance Monitoring and Analysis (Revenue/Volume Of Activity: Gross Adds, Churn, migrations)
• Manage key vendors' roadmaps and relations with major stakeholders.
• Support in managing and reviewing contractual agreements with partners and suppliers.
• Full Product life cycle management (training, certifications, Customer Experience improvement, and driving technical and market strategic decisions).
• Strategic Project implementations (special projects), CVM and Retention Campaigns (Cross Sale/Up Sale) and product promotions.
  
  

Qualifications

• Bachelor’s Degree in Business / Computer Science / Information Technology /Telecommunications or related fields
• 7+ years of experience in Product Management
  
  

We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.

At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]