SMB Administrative Support Specialist [12 months Fixed Term Contract]

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are currently seeking a motivated and detail-oriented individual to join our team as an SMB Administrative Support Specialist. This role is designed to support our SMB Account Executives and Relationship Managers.

Key Responsibilities:

• Administrative Support:
• Single handedly assist SMB Relationship Managers and Account Executives with administrative tasks to ensure smooth and efficient operations.
• Coordinate with Billing, Collections, and Enterprise Support teams to resolve administrative issues.
• Maintain and update client records and databases with accurate and timely information.
• Prepare and manage documents, reports, and correspondence as required.
• Client Liaison:
• Occasionally liaise with clients to provide status updates on their accounts and address any administrative queries.
• Understand client issues and work with the relevant teams to ensure prompt resolution.
• Build and maintain positive client relationships to enhance customer satisfaction.
• Team Collaboration:
• Work closely with Billing, Collections, and Enterprise Support teams to streamline processes and improve efficiency.
• Support the Sales team with various tasks and initiatives as needed.
• Participate in team meetings and contribute to continuous improvement efforts.
  
  
  

Qualifications

Basic Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 4+ years of experience in administrative support, customer service, or a related role
  
  
  

Preferred Qualifications:

• Proficiency in Excel, Reporting and CRM software
  
  
  

Suggested Skills:

• Collaboration and muti-tasking
• Communication skills
• Problem Solving
  
  
  

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.