Service Manager (Cybersecurity)

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

We are looking for a Service Manager to oversee the operation and continuous improvement of cybersecurity services, ensuring effective project management and strong relationships with clients and stakeholders.

Your Responsibilities

• Supervise the daily operation of cybersecurity services.
• Promote continuous improvement of processes and services.
• Manage technical and operational projects.
• Ensure effective communication with clients and stakeholders.
• Guarantee compliance with defined SLAs and KPIs.
  
  

Qualifications

• Proven experience in IT service management, preferably in the cybersecurity field.
• Experience with MS Windows Server and Unix.
• Strong skills in MS Office and MS Project.
• Solid knowledge of IPv4 and IPv6.
• Proficiency in DNS.
• ITIL Foundation certification (or advanced level) is a plus.
• Strong communication, organizational, and team management skills.
• Results-oriented and problem-solving mindset.
  
  

Additional Information

• Workplace type: Hybrid (max. of 3 times per week in the office).
• Location: Picoas, Lisboa.