Digital Services Officer

Closes: 04 September 2025

Classification: Information Technology Officer Class 2

Salary: $100,650 - $114,448 plus superannuation

Position No: 34621

Directorate: Justice and Community Safety

Advertised (Gazettal date): 14 August 2025

Contact Officer: Chamal Perera on [email protected] or 0481 066 113

Details: We’re on the lookout for a Digital Services Officer to join our ACT Emergency Services (ESA) Digital Services team. If you're someone who enjoys working across graphic design, web development, and cloud platforms—and you love solving problems and collaborating with others—this could be the perfect fit.

You will be supporting the Assistant Director to keep our digital platforms running smoothly, from SharePoint and web hosting to other business applications. It’s a hands-on role with plenty of variety and opportunities to make a real impact.

What You’ll Be Doing

• Designing eye-catching materials like posters, flyers, infographics, and web graphics using Adobe tools.
• Working with stakeholders to understand their needs and bring their ideas to life.
• Building and maintaining internal and external web pages that are accessible and user-friendly.
• Running training sessions and helping users get the most out of our digital tools.
• Collaborating with teams across ACT Government and external vendors.
• Contributing to projects and offering your expertise on business systems.
• Developing and upgrading systems using modern web technologies.
• Managing our cloud hosting platforms.
• Exploring new tech and finding ways to boost productivity.
  
  

What We’re Looking For

• Strong graphic design skills using Adobe Creative Suite (Photoshop, InDesign, Illustrator).
• Experience creating interactive PDF forms.
• Solid web development skills (.NET, PHP, ReactJS, JavaScript, HTML/CSS, JSON).
• Basic knowledge of databases and SQL.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Understanding of project management and software development lifecycle.
  
  

Personal Qualities

• Great communicator who builds strong relationships.
• Calm under pressure and able to juggle changing priorities.
• Team player who values diversity and public service principles.
  
  

The occupant of this position may be required to undertake part of their duties outside of normal business hours and on weekends in response to incidents of any nature.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements

• To be eligible for permanent or temporary employment within the ACT Public Service (ACTPS) you must be an Australian citizen, a permanent resident or hold a valid work visa.
• Driver’s licence Class C is essential.
• This position does not require a pre-employment medical.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra (act.gov.au)
• Experience with Drupal CMS is highly desirable.
• Relevant tertiary qualification in Information Technology, Computer Science or Graphic Design is highly desirable.
• Experience in designing SharePoint Online systems or willingness to understand the concepts and learn Microsoft SharePoint Online and other Microsoft 0365 service offerings including but not limited to Planner, Forms and Power Automate is highly desirable.
• Understanding of web accessibility standards or willingness to learn WCAG2.2 is highly desirable.
  
  

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Selection may be based on application and referee reports only.

How to Apply: Applicants should submit a response of no more than two-pages addressing the capabilities mentioned in the “What You Require” section, together with your up-to-date curriculum vitae and the contact details of at least two referees. See the attached Position Description for further information about the role.

Applications should be submitted via the Apply Now button below.