IT System Support Analyst

The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.

The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position System Support Analyst. Successful candidates will join the IT Engineering function which is part of a successful multifunction service center with a workforce of more than 1400 employees delivering business services and solutions across the globe.

Responsibilities

Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
Monitor system performance and ensure the availability and reliability of software applications.
Collaborate with development teams to resolve software issues and implement updates or patches.
Manage software installations, configurations, and upgrades.
Document support processes, procedures, and troubleshooting steps.
Assist in the evaluation and selection of new software solutions to meet business needs.
Conduct training sessions for end-users to ensure effective use of software applications.
Maintain strong relationships with software vendors to ensure timely support and updates.
Participate in the development and implementation of IT policies and procedures.
Stay current with industry trends and emerging technologies to provide innovative support solutions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
At least 3 years of proven experience as an IT System Support Analyst or similar role.
Skilled in supporting internally developed software
Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
Skilled in troubleshooting and resolving software issues.
Skilled in database management and query languages (e.g., SQL).
Experience implementing cybersecurity best practices in application support.
Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
Excellent communication and interpersonal skills, as well as being customer service-oriented

Preferred Qualifications

Experience with ITIL or other IT service management frameworks.
Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
Familiarity with low code platforms (e.g., Power Platform).

Relocation Options:

Relocation will not be considered.

International Considerations

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Chevron participates in E-Verify in certain locations as required by law.

IT System Support Analyst

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