IT Support Technician

Description

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities

Support end-user equipment and your building’s IT infrastructure

Help with key network projects, like the IT setup of new Amazon buildings

Suggest new processes that improve the way Amazon uses IT in its operational sites

Train and mentor IT technicians

A day in the life

You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.

Basic Qualifications

** Please submit CVs in English Alone**

• A degree in computer science or another technical subject
• Relevant experience as an administrator of heterogeneous networks, with Microsoft Windows and Linux-based clients and servers
• Relevant experience with networking infrastructure, system integration and working with third-party vendors
• A valid driving licence
• Proficiency in verbal and written English and local language
  
  

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Any additional industry certifications such as ITIL, Cisco (CCNA, CCNP), Microsoft (MCP, MCSE) or Linux (LPIC-1, LPIC-2)
• Experience in diagnostic and problem-solving responsibilities
• Experience in a fast-paced, customer-focused environment
• Experience of working with common network and internet protocols such as, network management protocols, network communication protocols and network security protocols
• Experience in IT asset management and purchasing or WLAN
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Italia Logistica S.R.L.

Job ID: A3022715