Business Operations Analyst

About Us

Established in 2022, Astra Tech has rapidly expanded its influence by strategically acquiring and developing key platforms such as PayBy, Rizek, Quantix, and Botim. These acquisitions have culminated in the creation of the world’s first Ultra App, Botim, which seamlessly integrates fintech, e-commerce, AI-powered tech solutions, and communication services into one intuitive and user-friendly experience. This powerful combination allows users to manage their finances, shop, and stay connected—all within a single, cohesive platform.

With over 150 million users across 155 countries, Astra Tech is more than just a tech company—it is a movement committed to enhancing lives through innovation. As a visionary leader in tech development and investment, our mission is clear: to revolutionize technology solutions for consumers and businesses, harnessing the power of AI to elevate digital experiences to unprecedented heights globally.

About the Role

We are seeking a highly motivated and detail-oriented Analyst to join the Operations Leadership team. This role provides direct support to the Chief of Staff, helping drive strategic initiatives, operational excellence, and cross-functional coordination across our diverse fintech and communications businesses — including consumer and merchant payments, consumer and SME lending, and communications. The Analyst will play a key role in problem-solving, analytics, project management, process development, and business performance tracking.

Key Responsibilities

· Conduct quantitative and qualitative analysis to support decision-making on business performance, operational priorities, and strategic initiatives

· Identify areas for operational or financial optimization by analyzing performance, processes, customer experience, and pain points

· Develop recommendations and business cases for improvements, ensuring alignment with strategic priorities

· Partner with functional leads (e.g., Payments, Lending, Merchant Services, Communications) to gather insights, surface issues, and track initiatives

· Collaborate with cross-functional teams (e.g., Business, Product, Technology, Finance, Operations) to design and develop implementation plans

· Track and report on execution progress, proactively highlighting risks, dependencies, and successes

· Support the design and documentation of standardized processes and operating procedures across business lines

· Design dashboards, reports, and models to track KPIs across payments, lending, and communications businesses

Qualifications & Experience

· Bachelor’s degree in business, Economics, Finance, Engineering, or related field; Master’s a plus

· 2–4 years of experience in consulting, business operations, or fintech/financial services

· Strong analytical and problem-solving skills, with proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI, Looker)

· Excellent written and verbal communication skills

· Highly organized with strong project management skills; able to handle multiple priorities in a fast-paced environment

· Demonstrated interest or prior experience in fintech, payments, or lending is highly desirable

Key Competencies

· Analytical mindset – data-driven, structured thinker, comfortable with numbers

· Business acumen – ability to quickly understand fintech products, operations, and P&L drivers

· Collaboration & influence – able to work across diverse teams and build relationships

· Execution focus – bias to action, detail-oriented, reliable follow-through

· Adaptability – thrives in ambiguity and fast-changing environments

· Problem-solving with implementation mindset – able to recommend and drive solutions to completion

Future Progression Opportunities

This role offers a unique vantage point across all areas of the business. High performers in this role will gain exposure to strategy, operations, product, and financial performance, creating multiple paths for career progression. Potential next steps include:

· Business Operations / Strategy – taking on expanded responsibility in business operations or strategy

· Business Line Roles – moving into P&L or functional leadership tracks

· Product Management – transitioning into product roles within payments, merchant services, or lending, leveraging deep exposure to customer needs and operational processes

This role is designed to be a springboard for talented individuals to build a long-term career in fintech, with visibility to senior leadership and opportunities to shape the company’s future growth