Product Manager

Senior Product Manager – Accessibility (Digital Platforms)

Location: Hybrid-4 days a week onsite | Downtown, Toronto

Duration: 12 Months, possible extension

Daily Responsibilities:

• Own and evolve the accessibility roadmap for the bank’s digital platforms, prioritizing features, remediation efforts, and strategic investments in accessibility tooling and process.
• Act as accessibility subject matter expert (SME) across the product portfolio, ensuring conformance to AODA, WCAG 2.2 AA or AAA, AMA standards, and other relevant regulatory frameworks.
• Collaborate with internal and external development teams to ensure new features and site enhancements meet or exceed accessibility standards.
• Lead or support accessibility audits (manual and automated), coordinate remediation plans, and track resolution of issues in partnership with QA and engineering.
• Embed accessibility as a core product principle across all stages of discovery, design, development, and deployment.
• Define and track KPIs related to accessibility compliance, performance, and user impact, reporting out to senior leadership.
• Guide procurement and review of third-party tools, plugins, or agencies supporting accessibility goals.
• Champion inclusive design thinking and promote accessibility education internally to raise awareness and adoption.
• Partner with legal, risk, and compliance teams to align on digital accessibility obligations and ensure audit readiness.

Must-have Skills:

• 5–8 years of product management experience, ideally in enterprise-level web platforms or financial services.
• Proven track record of driving accessibility initiatives in large digital ecosystems.
• Deep knowledge of WCAG 2.2 (AA or AAA) standards, AODA, and Canadian federal/provincial accessibility requirements.
• Familiarity with Assistive Technologies (e.g., screen readers, magnifiers, voice input) and testing tools (e.g., Axe, WAVE, Lighthouse, NVDA).
• Strong understanding of Agile product development, user-centered design, and digital compliance.
• Experience working with cross-functional teams including design, content, development, and legal/compliance.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization.
• Certification in accessibility (e.g., CPACC, IAAP, or Trusted Tester) is a strong asset.
• Knowledge of investment management, fund platforms, or B2B/B2C financial portals is preferred.