User Experience Designer

UX Content Designer

Location: Manchester | Contract | £360 per day

We’re looking for a UX Content Designer to join our growing design team and help shape clear, accessible, and user-friendly experiences across our onboarding and account opening journeys. This is an exciting opportunity to design content that not only guides users but also ensures compliance with regulatory requirements in a simple, human way.

What you’ll be doing

• Designing and writing clear, concise, and accessible content for onboarding forms and account journeys.
• Collaborating closely with UX and UI designers to ensure content aligns with interaction design and visual hierarchy.
• Creating and maintaining content patterns and guidelines for consistency across journeys.
• Translating complex regulatory and operational requirements into easy-to-understand, user-friendly content.
• Developing correspondence templates (e.g. confirmation emails, rejection notices).
• Conducting content audits and usability testing to validate and improve effectiveness.
• Working within agile teams to deliver iterative improvements based on user and business feedback.

What we’re looking for

• Proven experience as a UX Content Designer, UX Writer, or similar role.
• A strong portfolio showcasing content design for digital forms, onboarding flows, or transactional journeys.
• Familiarity with GOV.UK content design principles and accessibility standards.
• Experience working in agile, cross-functional teams.
• Ability to simplify complex information for diverse audiences.
• Comfortable using design tools (e.g. Figma, Sketch) and CMS platforms.
• Excellent stakeholder communication and facilitation skills.

Nice to have

• Experience in financial services or other regulated industries.
• Knowledge of Co-Op or similar design systems.
• Familiarity with tools such as Experian PCCA or Hopewiser for address validation and personalisation.

If you are interested please email your CV to [email protected] for immediate consideration