Product Operation Senior Analyst

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

The role will be involved deeply in product optimization. He/She will be working closely with key stakeholders such as engineers, product managers, operations & commercials to understand business logic and optimize product to fit it. The working environment is diversified as there will be colleagues from different countries and different background. It will be a great opportunity for young professionals who is willing to work in internet industry to grasp.

In this role, you'll be...

• Lead product improvement projects based on Data Analysis, Surveys, Focus Groups, Usability Tests, and internal reports;
• Analyze related data and make business decisions based on the findings and conclusions;
• Lead product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them;
• Act as a focal point on the roll-out of new features/projects, and share them with relevant stakeholders.
• Develop trustful relationships to transparently communicate and align with company stakeholders, including product teams, Operations, Marketing, Customer Support, Safety, Legal, Finance both in China and international
  
  
  

We're eager to be in touch because you have...

• Bachelor degree and above
• 2-3 years experience in product management and/or project management
• Fluency in English (constant interactions with English speaking teammates in Brazil and China);
• Excellent communication skills to interact with internal and external stakeholders;
• Organizational skills and ability to deal with multiple projects simultaneously;
• Data driven capabilities and is comfortable with quantitative analysis. SQL and A/B Testing knowledge is a plus
• Full ownership mindset so you can be responsible and accountable for all initiatives supported by you;
• Willingness to travel to Latin America
  
  
  

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).