productSite Reliability Engineer

We are looking for an experienced Product Site Reliability Engineer (SRE) to help ensure the performance, scalability, and reliability of our customer-facing products and platforms. As a critical link between product development and operations, the SRE designs resilient systems, automates workflows, and builds observability into the product lifecycle to enable fast-paced innovation without compromising stability.

Key Responsibilities

System Reliability & Performance

• Ensure availability, latency, scalability, and overall system health aligns with SLAs and SLOs.
• Continuously improve monitoring, alerting, and observability capabilities.

Incident Management

• Lead root cause analysis and conduct blameless postmortems.
• Develop and maintain incident response playbooks to reduce MTTD and MTTR.

Automation & Tooling

• Automate operational tasks to reduce manual work and improve efficiency.
• Build and maintain CI/CD pipelines and infrastructure as code (IaC) for seamless product delivery.

Collaboration with Product & Engineering

• Work closely with engineering teams to embed reliability into product design.
• Promote best practices such as chaos testing, capacity planning, and progressive deployment strategies (blue/green, canary releases).

Continuous Improvement

• Define, measure, and track key reliability metrics (SLIs, SLOs, error budgets).
• Identify and implement infrastructure and architectural improvements to enhance system resilience.

Required Skills & Experience

Technical Skills

• Deep knowledge of cloud platforms (AWS, GCP, or Azure).
• Experience with containerization and orchestration (Docker, Kubernetes).
• Proficiency in Infrastructure as Code tools (Terraform, Ansible, or similar).
• Expertise in CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI).
• Familiarity with observability and monitoring tools (Prometheus, Grafana, Datadog, New Relic).
• Strong scripting and programming skills (Python, Go, Bash, or similar).
• Understanding of distributed systems, networking, and database reliability (SQL/NoSQL).

Professional Skills

• 5+ years of experience in Site Reliability Engineering, DevOps, or Production Engineering.
• Strong analytical and problem-solving mindset.
• Excellent communication and collaboration skills across cross-functional teams.
• Demonstrated experience in incident management and conducting postmortems.