Network Administrator

Network Engineer / Network Administrator

Location: Avenida Roque Petroni 999, Morumbi – São Paulo

Work Model: Hybrid (2–3 days per week, depending on need)

Contract: Long Term

Job Summary

We are looking for a motivated Network Engineer (Junior–Mid Level) to join our IT team in São Paulo. The successful candidate will play a key role in providing LAN/WAN support, troubleshooting enterprise network infrastructure, and coordinating with ISPs and global teams. This role requires strong technical expertise, hands-on troubleshooting skills, and effective communication in Portuguese, English, and Spanish.

Key Responsibilities

• Provide end-user support for LAN and WAN networks, resolving incidents and service requests.
• Perform network device replacement, configuration, and console access for troubleshooting and upgrades.
• Support planned change windows (e.g., internet line and MPLS upgrades).
• Manage and escalate ISP tickets in Portuguese, English, and Spanish.
• Handle incident queue management in ServiceNow, ensuring timely response and resolution.
• Coordinate with ISPs and vendors for new line contracts, upgrades, and site expansions.
• Assist in the configuration, monitoring, and support of Cisco Firewalls, Switches (9200/9300 Series), and Nexus equipment in Data Centers.
• Provide basic Wi-Fi and Cisco WLC support, including troubleshooting and small-scale changes.

Requirements

• 5+ years of experience in end-user support for LAN/WAN networks.
• Strong hands-on skills in network troubleshooting, replacement, and console access.
• Experience with Cisco Firewalls, Switches (9200/9300 Series), and Nexus platforms.
• Familiarity with Wi-Fi and Cisco WLC (basic support level).
• Experience with incident and change management systems (preferably ServiceNow).
• Ability to work effectively during planned change windows and maintenance.
• Proven experience liaising with ISPs for incident handling and service requests.
• Availability to work in a hybrid model (3 days on-site at Morumbi, SP).

Languages

• Portuguese: Native
• English: Advanced
• Spanish: Basic

Preferred Skills

• Experience in Data Center networking environments.
• Knowledge of MPLS, VPNs, and internet circuit upgrades.
• Strong troubleshooting and documentation skills.
• Ability to work independently and collaborate with global teams.