Network Engineer

Network Engineer/Network Admin

Location: Avenida Roque Petroni 999, Mocumbi - São Paulo

Rate: DOE

Job Summary

We are seeking a motivated Network Engineer (Junior–Mid Level) with strong hands-on experience in LAN/WAN support and troubleshooting. This role involves providing direct support to end users, maintaining enterprise network infrastructure, and collaborating with ISPs and internal teams across multiple regions. The ideal candidate will have excellent communication skills in Portuguese, advanced English, and basic Spanish, with a minimum of 5 years of experience in enterprise network support.

Key Responsibilities

• Provide end-user support for LAN and WAN networks, resolving incidents and service requests.
• Perform network device replacement, configuration, and console access for troubleshooting and upgrades.
• Support planned change windows, including internet line and MPLS upgrades.
• Manage and escalate ISP tickets in Portuguese, English, and Spanish.
• Handle incident queue management in ServiceNow, ensuring timely response and resolution.
• Coordinate with ISPs and vendors for new line contracts, upgrades, and site expansions.
• Assist in the configuration, monitoring, and support of Cisco Firewalls, Switches (9200/9300 Series), and Nexus equipment in Data Centers.
• Provide basic Wi-Fi and Cisco WLC support, including troubleshooting and small-scale changes.

Requirements

• Minimum 5 years of experience providing end-user support for LAN/WAN networks.
• Strong hands-on skills in network troubleshooting, replacement, and console access.
• Experience with Cisco Firewalls, Switches (9200/9300 Series), and Nexus platforms.
• Familiarity with Wi-Fi and Cisco WLC (basic support level).
• Experience working with incident and change management systems (preferably ServiceNow).
• Ability to work effectively during change windows and planned maintenance.
• Proven experience liaising with ISPs for incident handling and service requests.
• Hybrid model of work - 3 days on-site (Morumbi SP).

Languages

• Portuguese: Native
• English: Advanced
• Spanish: Basic

Preferred Skills

• Experience in Data Center networking environments.
• Knowledge of MPLS, VPNs, and internet circuit upgrades.
• Strong troubleshooting and documentation skills.
• Ability to work independently and collaborate with global teams.