Network Engineer

🌐 We’re Hiring – Network Engineer (Junior–Mid Level)

📍 Location: Hybrid – Avenida Roque Petroni 999,Morumbi - São Paulo (3 days onsite)

💼 Employment Type: Full-time

🕐 Experience: 5+ years in enterprise network support

About the Role

We are seeking a motivated Network Engineer (Junior–Mid Level) to join our team. The ideal candidate will have strong hands-on experience supporting and troubleshooting LAN/WAN networks in enterprise environments, along with the ability to collaborate with ISPs, vendors, and internal teams across multiple regions.

This is a hybrid role requiring onsite presence in Morumbi, SP (3 days per week).

Key Responsibilities

• Provide end-user support for LAN/WAN networks, resolving incidents and service requests.
• Perform network device replacement, configuration, and console access for troubleshooting and upgrades.
• Support planned change windows, including internet line and MPLS upgrades.
• Manage and escalate ISP tickets in Portuguese, English, and Spanish.
• Handle incident queue management in ServiceNow, ensuring timely responses and resolutions.
• Coordinate with ISPs and vendors for new line contracts, upgrades, and site expansions.
• Assist in the configuration, monitoring, and support of Cisco Firewalls, Switches (9200/9300 Series), and Nexus equipment in Data Centers.
• Provide basic Wi-Fi and Cisco WLC support, including troubleshooting and small-scale changes.

Requirements

• 5+ years of experience providing LAN/WAN support in enterprise environments.
• Hands-on expertise in network troubleshooting, device replacement, and console access.
• Experience with Cisco Firewalls, Switches (9200/9300 Series), and Nexus platforms.
• Familiarity with Wi-Fi and Cisco WLC.
• Experience with ServiceNow or other incident/change management tools.
• Ability to work during change windows and planned maintenance.
• Proven experience managing ISP incidents and service escalations.

Languages

• Portuguese: Native
• English: Advanced
• Spanish: Basic

Preferred Skills

• Experience in Data Center networking environments.
• Knowledge of MPLS, VPNs, and internet circuit upgrades.
• Strong troubleshooting and documentation skills.
• Ability to work independently while collaborating with global teams.

📩 Apply now if you’re ready to grow your career in network engineering and work with a global team driving enterprise connectivity!