DevOps Specialist

This is an onsite role, based in Seattle.

System Health & Operational Oversight

• Serve as the primary technical authority ensuring all IoT systems remain healthy, secure, and fully operational.
• Validate the functionality and performance of third-party systems and dashboards without directly monitoring them.
• Coordinate resolution efforts with internal teams and external vendors when issues are identified.
• Maintain visibility into system status and ensure alignment with service level agreements (SLAs).

Azure Enterprise Applications & SSO Optimization

• Manage and optimize enterprise applications hosted on Microsoft Azure.
• Enhance application performance, security, and integration across platforms.
• Implement and refine Single Sign-On (SSO) solutions to streamline user access and improve security posture.

Automation & Operational Efficiency

• Design and deploy automation strategies to reduce manual tasks and improve system reliability.
• Automate workflows for system health monitoring, lifecycle upgrades, and program management.
• Improve resource utilization and minimize human error through intelligent automation.

Smart Building Systems Management (Commercial & Industrial)

• Oversee a wide range of smart building technologies and IoT-enabled systems used in commercial and industrial environments.
• Ensure systems are optimized for performance, energy efficiency, and user experience.
• Monitor occupancy, environmental conditions, and system usage through data validation and partner collaboration.
• Collaborate with partners and vendors to implement and maintain integrated building solutions that align with operational goals.

Technical Support & Issue Resolution

• Provide Tier-level technical support in both pre- and post-implementation environments.
• Troubleshoot and resolve system/device issues across global deployments.
• Develop and maintain Knowledge Base Articles (KBAs), RACI charts, and workflow documentation.

Lifecycle & Preventative Maintenance Coordination

• Conduct technical assessments to evaluate system performance and compliance.
• Recommend system improvements to enhance scalability and efficiency.
• Coordinate with vendors and field teams to execute preventative maintenance and minimize downtime.

Standards, Training & Documentation

• Deliver technical presentations and training sessions to internal teams and stakeholders.
• Create and maintain comprehensive documentation, including user guides and troubleshooting manuals.
• Serve as the final approver for global knowledge base content, ensuring accuracy and consistency.

Global Project Management

• Lead global IoT projects from planning through execution, ensuring alignment with business objectives.
• Coordinate cross-functional teams, manage budgets, and communicate with stakeholders.
• Identify risks, implement mitigation strategies, and track performance metrics to ensure project success.
• Clearly describe and create the project scope, including deliverables, boundaries, constraints, and assumption.
• Develop, manage, and monitor project schedules to ensure tasks and milestones are completed on time.

Required Qualifications:

• Proven experience with Microsoft Azure and enterprise application management.
• Strong understanding of SSO technologies and identity management.
• In-depth knowledge of Azure DevOps for managing code repositories, pipelines, and deployment workflows.
• Proficiency in Microsoft Power BI for data visualization, reporting, and operational insights.
• Demonstrated success in implementing automation tools and strategies.
• Hands-on experience with commercial and industrial smart building systems and IoT technologies.
• Excellent troubleshooting skills and experience supporting global systems.
• Strong communication and presentation skills, with the ability to train and mentor others.
• Experience managing global projects, including budgeting, stakeholder engagement, and risk management.