Technical Project Manager/Integration Team Lead

Introduction

At IBM work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your Role And Responsibilities

Trusteer, an IBM Security Group, is seeking a Team Leader to lead our growing Delivery Team and to play a key role in managing customer facing integration projects. The Team Leader will help to organize and prioritize overall work assignments of all projects, assist on client calls when needed, develop and update processes, and help manage escalated clients.

• Lead a team of Project Implementation Engineers
• Build a team, including hiring, training, mentoring, and developing of new team leads & teams members
• Support and guide the team in day-to-day operations, integration tasks, client interactions, attending client calls when needed.
• Allocate workload among team members
• Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
• Leading complex integration projects: This involves planning, execution, and ensuring alignment with organizational goals.
• Understand clients' needs, and current workflows and design implementation architecture to address those needs, and offer solutions to implementations.
• Close coordination with cross-functional teams to prioritize and resolve complex integration, business and clients related issues
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Required technical and professional expertise

• Proven experience in a leadership role
• Proven track record in service delivery, professional services or project management
• Excellent leadership, mentoring and team management abilities
• Deep understanding of web technologies (HTML, JavaScript,JSON REST API etc)
• Deep understanding of network topologies (TCP/IP, DNS, HTTP, firewall, load balancer proxy etc)
• Experience with Database and SQL
• Strong verbal and written communication skills in English
• Excellent collaboration skills, able to work well in a matrix organization
• Customer-focused mindset with a commitment to service excellence
• High attention to detail
  
  

Preferred Technical And Professional Experience

• Cyber security background
• Additional languages (Spanish, French, etc) proficiency is a plus