Site Reliability Engineer (24x7 Operational Support)

We are HCLTech, one of the fastest-growing large technology companies in the world, with over 225,000 employees across 60 countries. We drive progress through our industry-leading capabilities in Digital, Engineering, and Cloud. The driving force behind our work is our diverse, creative, and passionate team, who consistently set new standards of excellence. In return, we invest heavily in nurturing their talents and helping them unlock their full potential.

Your Responsibilities

• Platform Engineering & DevOps: Manage Kubernetes and container orchestration, including Helm chart configurations and CI/CD pipelines (Jenkins, ArgoCD). Develop automation scripts (Python, Bash, Go) and implement Infrastructure-as-Code (IaC) solutions.
• Observability, Monitoring & Visualization: Maintain Prometheus solutions (scrape configurations, alert rules, PromQL queries), manage Thanos and Grafana.
• Elastic Stack Operations & Log Management: Configure and optimize Elasticsearch clusters, Logstash pipelines, and Kibana dashboards for secure and scalable log processing.
• Incident Response, Troubleshooting & Collaboration: Participate in 24/7 on-call rotations for rapid incident response, troubleshoot platform, data, and performance issues, and engage in Major Incident Management (MIM).
• Secure Operations & Compliance: Ensure system operations meet security and data protection requirements, maintain secure documentation, and manage access control policies.

Your Profile

• Proven experience working with:
• Linux
• Elastic Stack (Elasticsearch, Logstash, Kibana)
• Prometheus
• Grafana
• Kubernetes
• Strong understanding of Linux concepts, preferably in Kubernetes environments.
• Solid knowledge of networking fundamentals and REST APIs.
• Proficiency in Python, Go, or Bash.
• Experience with Git-based configuration management workflows.
• Familiarity with CI/CD tools such as Helm, Jenkins, or ArgoCD.
• Fluent in English.
• Willingness to work in a 24/7 shift rotation, including weekends and holidays.
• Mandatory: Willingness to undergo a security check for criminal records (Ü2), which will be handled by HCLTech.
• Citizenship Requirement: Must hold citizenship of an EU or NATO member state. Permanent residence alone is not sufficient. Dual citizenship outside of these countries is not accepted.
• Must reside in Germany and be employed under a German work contract.
• Preferred certifications: Elastic Certified Engineer, LPIC Level 2, Kubernetes Administrator.

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We promote equal opportunities for all employees, regardless of cultural and social background, gender, disability, age, religion, belief, or sexual identity. Applicants with severe disabilities or equivalent status will be given preference in cases of equal qualification.