Assistant Manager – Business Projects & Systems

Job Title: Assistant Manager – Business Projects & Systems

Reports to: VP – Head of Business Projects & Systems

Client Company: An Islamic Bank

Department: Finance – Strategic Planning & Business Analytics – Business Projects & Systems

Job Purpose

To assist the Project Manager in preparing business requirements and performing system functionality testing, as well as supporting BAU (Business As Usual) system issues.

Key Responsibilities

• Assist Project Manager in developing system requirement documents and procedures to implement new systems as per business requirements.
• Support and assist branches in resolving day-to-day system issues, and provide support and assistance to the Complaint Resolution Unit in resolving customer issues pertaining to systems.
• Assist Project Managers in coordinating with various departments for timely delivery of the project.
• Assist and support Branch Operations Department and Branch Management in training branch staff on new system and process implementations.
• Coordinate and liaise with Branch Operations Department for development of various control reports as per audit and branch requirements.
• Prepare UAT scripts and perform complete and rigorous UAT of the new system to ensure seamless implementation.
• All the above accountabilities include, but are not limited to, any additional/new tasks or responsibilities assigned by the Line Manager.

Job Specification

Education

• Graduate / Bachelor's degree in IT / Computer Applications
• PMI certification will be a plus

Work Experience

• Minimum 4 years of experience in Banking with exposure to Retail Banking and Operations.

Skills

• Business Analysis Knowledge – Advanced
• Business Intelligence Tools and Analytics – Advanced
• MIS Generation and Analytics – Advanced
• Process Analysis – Advanced