Sr Engineer - Global Network Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
  
  

Purpose of your Role

To support Microsoft Teams Direct Routing and Meeting rooms for customers.

You will be accountable for

(Key Responsibilities)

Use proactively.

Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer.

Manage Endpoints like SBC, gateway, and Meeting room endpoints.

Working on reported tickets and maintaining SLA.

Working on any issues reported by customer and responding to emails.

Monitoring the service, identifying, and fixing the issvice.

Desired Skill sets

Demonstration of problem-solving skills

Prior experience in providing technical support in fast paced, high availability, 24X7 environments.

Knowledge of network, operation systems

Good communication skills

Team player

Quick Learner.

You have

(Qualification and exp)

Knowledge and experience on SIP and telephony devices.

Good understanding of Microsoft Teams

Good understanding of VOIP devices.

Knowledge and experience in managing SBC\Gateways.

Managing Teams Direct Routing.

Managing Microsoft Teams Room Systems.