CUSTOMER SUPPORT ENGINEER – RESEARCH NUCLEAR REACTORS AND FUSION DEVICES

Assisting our customers is a task of crucial importance for Instrumentation Technologies. In this role, you will support existing and potential new users in their projects related to research nuclear reactors, fusion devices, and particle accelerators around the world, helping them operate and make the most of our instruments. 

You will have the opportunity to travel internationally, attend major scientific conferences and workshops, and perform measurements at customer sites. You’ll be exposed to different environments and cultures while contributing to large-scale scientific projects aiming to answer key questions of our time, enable significant breakthroughs, facilitate the production of medical isotopes, and advance cancer treatment through proton therapy. 

Your main tasks:

• Understanding customer applications and needs, as well as the solutions our company can offer; 
• Visiting customers: explaining, demonstrating, and providing training on Libera instruments to existing and potential users, performing demo and validation measurements; 
• Handling support requests, both remotely and on-site; 
• Gathering ideas and requirements for new products or proposing improvements to existing ones; 
• Participating in international conferences and workshops, building relationships with customers at research nuclear reactors and particle accelerators in America, Asia, Europe, and Australia. 

Requirements:

• Technical or Scientific Degree (Electrical Engineering, Computer Science, Physics, or related field); 
• Excellent communication and interpersonal skills, with strong command of English (both spoken and written); 
• Ability to clearly communicate and present technical and non-technical topics to various audiences; 
• Willingness and enthusiasm to travel globally, with openness and interest in different cultures, places, and customs; 
• Knowledge of analog and digital signal processing, A/D conversion, and Linux-based embedded systems is a strong advantage. 

What we offer:

• Full-time permanent work contract with 6 month probation period;
• Competitive salary;
• An amazing team of co-workers;
• Opportunity to grow into the role of Product Manager for the supported instruments and take ownership of their future development.