Senior ServiceNow Business Analyst

We are looking for a talented Senior ServiceNow Business Analyst to join our vibrant team in the tech industry. If you excel at analyzing business requirements and turning them into actionable strategies, we encourage you to connect with us!

This role focuses on product requirements and guiding the engineering team toward successful ServiceNow implementations.

Feel free to work remotely from anywhere across Latvia or connect with colleagues at our Riga office.

Responsibilities

• Define and clarify requirements through stakeholder input
• Outline scope across the full program in a concise manner
• Develop and maintain documentation critical to program and project management
• Collaborate with software engineers, QA teams, product managers, and other engineering groups to deliver high-quality products on schedule
• Act as scrum master, manage schedules, identify risks, and effectively communicate with project stakeholders
• Oversee release schedules and milestones while maintaining a high level of productivity
• Provide direct software development and project management support, facilitate cross-functional coordination, and enhance inter/intra-team communication
• Evaluate business processes and recommend areas for optimization
• Plan detailed timelines and execute project plans
• Apply data analysis techniques to inform decision-making processes
• Conduct meetings and run workshops with stakeholders
• Track project progress and report key metrics
• Confirm that solutions align with business needs and requirements
• Assist during deployment phases
• Evaluate success via post-implementation reviews
• Stay informed about emerging industry trends and best practices

Requirements

• ServiceNow implementation experience (minimum 1 year)
• 4 or more years in Business Analysis, emerging technologies, or related technical disciplines
• Knowledge of ITSM, ITOM, or HRSD
• Background in Agile software development methodologies
• Experience as a scrum master overseeing development sprints
• Bachelor’s degree in a technical field or equivalent practical experience
• Proven track record as a Business Analyst in the technology sector
• Skills in analytical thinking and problem-solving
• Expertise in communication and interpersonal interaction
• Proficiency in data analysis and visualization tools
• Knowledge of business process modeling methods
• Competency in project management methodologies
• Strong attention to detail and organizational skills
• Familiarity with the software development lifecycle (SDLC)
• Understanding of Agile and Scrum practices

Nice to have

• Background in Software Engineering
• Capability to solve problems in dynamic and evolving environments
• Competency in collaborating across a highly integrated team composed of technical and non-technical members
• Proficiency in explaining technical ideas to non-technical audiences
• Flexibility to use strong verbal and written communication skills

We offer

• Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years.
• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies.
• World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact.
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices.
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys.
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life.
• Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga.
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more.

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.With offices in 55+ countries, EPAM has grown in Latvia to over 150+ talented innovators in 3 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.

Salary range €3.2K-€4.3K gross, based on your experience and interview results.