Escalations and Program Manager

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.

About the Role:

We are looking for a highly organized and technically proficient Escalations and Program Manager to join the Office of the CTO at Loftware. This role serves as a trusted single point of contact (SPOC) for strategic and tactical initiatives that require coordination across engineering and other departments, as well as for internal projects of the CTO’s organization.

The ideal candidate combines strong project and program management skills with a solid technical foundation. You will represent the CTO’s office on cross-functional projects, handle early-stage escalations, and ensure timely interactions with internal stakeholders.

Key Responsibilities:

• Act as the liaison between engineering and other departments (e.g. customer success, professional services, support) to ensure timely delivery of enhancements, bug fixes, and technical inputs.
• Support and drive cross-functional strategic initiatives, ensuring alignment with the CTO’s priorities.
• Proactively identify and manage potential escalations, ensuring appropriate action is taken before reaching executive attention.
• Provide regular reporting and updates on key programs, risks, and blockers to the CTO.
• Ensure effective follow-through on engineering commitments, helping prioritize critical work in collaboration with product and R&D leaders.

Key Qualifications:

• 5+ years of experience in technical program management, engineering operations, or similar roles within a SaaS or software company.
• Proven experience working cross-functionally with technical and non-technical teams.
• Strong understanding of the software development lifecycle (SDLC) and agile practices.
• Proficiency with tools like JIRA, Confluence, and common collaboration platforms.
• Excellent communication, organizational, and stakeholder management skills.
• Technical background or experience sufficient to understand architecture discussions and product implications (e.g., former engineer, systems analyst, or equivalent exposure).

Preferred Qualifications:

• Experience in a multi-product SaaS environment.
• Prior exposure to customer success, support, or service delivery organizations.
• Comfortable working with distributed teams across multiple time zones.

Why join us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development

We win with inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us:

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical devices, pharmaceuticals, retail/apparel, and more.

More about us: https://www.loftware.com/about-us/company

#Makeyourmark with Loftware and apply today!