Senior Technical Support Engineer - Backup

Company Overview

83zero is excited to be working with a growing software vendor in the back up and tiered storage industry, who is expanding it’s team in thr UAE!

Due to their continued successes and demand in the market, they are continuing to grow globally.

This is an exciting opportunity for a Technical-Troubleshooter who loves solving complex problems, whilst having unlimited learning and career development opportunities.

What’s on Offer?

• 28k - 38k AED per month (depending on experience)
• Housing Allowance 85k per annum (payable monthly)
• Education Allowance: 10k USD per child in your family with a max allowance of 25k USD
• Health Insurance for you and your family
• 1 return flight to your home country per year for you and your family
• Market leading salary (depending on experience)
• 20 days annual leave + bank holidays
• Company Shares
• Training and Development Budget
• Tailored Career Development Plans

Position Overview

You’ll join a team of passionate techies, who love to solve complex technical problems for customers in the EMEA region.

There is no technical ceiling in this position, as you will have ownership of cases from beginning to working with software engineering teams to fix problems.

You’ll be responsible for acting as a Sr Customer Support Engineer/Technical Account Manager, where you’ll help solve problems, but also build strong relationships with customers to and put together pro-active troubleshooting plans to ensure their success with our clients product.

From time to time you may be asked to visit a customer site, but you’re expenses will be covered.

Key Skills

• You love troubleshooting. You’re a puzzle solver, who get’s a kick out of solving problems.
• You have excellent communication skills, able to speak with both technical and non-technical audiences
• Strong troubleshooting experience with Linux/Unix operating systems
• You have experience and an understanding of Networking concepts such as TCP/UDP, DNS, Subnet Masks etc…
• Experience working with a backup software solution such as Commvault, Veritas, Rubrik, Veeam or similar is a big bonus!
• You love to learn and work in an environment where Engineer’s help each other grow and learn
• You have a passion for providing outstanding service to customers, ensuring they have a great experience, regardless of the issues they’re facing.
• You can demonstrate a passion for learning and development

Ready to Apply?

If you’re reading through this advert and are thinking ‘This sounds like me!’, then why are you still reading?!

APPLY NOW!