Technical Support Engineer

We are seeking a highly skilled and motivated Technical Support Engineer to join our IT team.

In this role, you will apply your technical knowledge and problem-solving abilities to ensure the smooth operation of IT systems. You will be responsible for addressing technical challenges, implementing scalable solutions, and driving automation initiatives to support organizational growth.

Responsibilities

• Collaborate with various teams to understand IT needs and align solutions with business objectives
• Troubleshoot and resolve hardware, software, and network issues to reduce downtime
• Solve complex technical issues to ensure IT systems remain stable and reliable
• Evaluate and implement IT solutions that enhance workflows and improve efficiency
• Work with stakeholders to deploy scalable IT infrastructure that aligns with the organization’s needs

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
• At least 2 years of experience in System Engineering or a related role, with hands-on experience managing Google Workspace in enterprise environments
• Proven ability to configure advanced Google Workspace security features, including Context-Aware Access (CAA), Data Loss Prevention (DLP), SPF, DKIM, and DMARC
• Experience managing Google Workspace Advanced Device Management for ChromeOS, Android, and iOS platforms
• Proficiency in using Google Workspace APIs and Google Apps Manager (GAM) for automation, scripting, and bulk tasks
• Familiarity with device management across macOS, Windows, and ChromeOS using MDM tools like Kandji and Intune
• Experience with identity management platforms such as Okta, Entra ID (Azure AD), and Google Workspace for access control and user management
• Ability to manage and configure unified communication systems, including Google Meet hardware and software
• Expertise in scripting languages like Python and PowerShell for IT system automation and integrations
• Strong communication and interpersonal skills to explain technical concepts to non-technical audiences effectively

Nice to have

• Experience implementing and managing Data Loss Prevention (DLP) tools and solutions
• Knowledge of enterprise identity management platforms such as Okta
• Advanced skills in automation scripting to expand and enhance IT functionalities

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn