Senior IT Infrastructure & Operations Engineer (Riga, Latvia)

The important part: candidates applying must be aware this position is on-site (hybrid) at the office in Riga, Latvia.

We are looking for a highly skilled Senior IT Infrastructure & Ops Engineer to contribute to IT operations, workplace technology, infrastructure, and IT support practices. This role is essential in ensuring the reliability, scalability, and efficiency of our IT systems, with a focus on client satisfaction and IT operations performance and stability. The ideal candidate should be hands-on and bring expertise in virtualization, clustering, automation. 

Responsibilities:

• Ensure high client satisfaction by improving IT infrastructure, platform and security, guaranteeing seamless and efficient end-user experience.
• Participate in first and second-level support operations, ensuring timely resolution of incidents and requests.
• Maintenance of hardware, operating systems (OS), platforms, and core systems, (SAN, NAS), networking, and firewalls, monitoring.
• Initiate, design & drive improvement projects related to infrastructure platforms, workplace technology improvements and platform modernization.
• Ensure that all infrastructure and support processes are aligned with a customer-first mindset, continuously improving service quality.
• Participate in a 24/7 on-call rotation to ensure critical system uptime and rapid incident response.
• Ensure IT operations align with ITIL best practices, contributing to improvements in incident, change, and problem management.

Requirements:

• Strong hands-on experience with infrastructure-as-a-code technologies, automation, virtualization. Expertise in high-availability solutions, and failover configurations.
• Advanced skills in Linux and Windows server administration.
• Expertise in Cloud solutions services (GCP, AWS, Microsoft).
• Knowledge of networking, security, storage solutions, and system administration best practices.
• Strong problem-solving skills and a proactive mindset.
• Ability to handle high-pressure situations, especially during on-call incident management.

We offer:

• Gross salary EUR 4000-5500.
• Work on cutting-edge infrastructure, IT operations, and IT support challenges.
• Opportunity to enhance IT operations and contribute to best practices.
• International experience with intense collaboration with colleagues all across the world, that encourages technical growth;
• Extensive Employees loyalty program;
• Comprehensive health insurance, social guarantees;
• Paid sports activities;
• Modern office environment in the center of Riga;
• Fully subsidized parking near the office after the probation period;
• Hybrid working model.