IT Helpdesk Support Engineer 

Job Description

We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms & conditions.

Required Skills And Qualifications

• Bachelor’s degree in Computer Science, or a related field
• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a
  
  

helpdesk technician

• Effective communication skills in both written and verbal forms
• Mandatory: Fluent Arabic & English speaker
  
  

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over
  
  

the phone or email.

• support users on a functional level, by offering guidance on how to use systems and
  
  

equipment.

• Performing remote troubleshooting through diagnostic techniques and pertinent
  
  

questions.

• Performing on-site installations and support.
• Install and configure Windows and other desktop software.
• Configure and manage connectivity and storage
• Maintain Windows
• Protect devices and data
• Deploy Windows client
• Manage identity and access by creating and maintaining AD users.
• Manage compliance policies and configuration profiles
• Manage, maintain, and protect devices
• Manage apps
• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,
  
  

Printers, etc.)

• Rollout patches.
• Assist in person or remotely in the resolution of support issues among company sites
  
  

to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance
  
  

C1-Internal

• Maintain backup system and processes.
• Research, resolve, and respond to questions received via telephone calls, e-mail,
  
  

walk-ups, open submitted tickets and callbacks in a timely manner, in accordance

with current procedures

• Acquire and maintain current knowledge of relevant product offerings and support
  
  

policies in order to provide technically accurate solutions to customers

Joining time frame: 2 weeks (maximum 1 month)