Process Excellence Manager

JOB PURPOSE:

The Process Excellence (PEX) Manager will have the responsibility of:

- Designing, implementing, and refining operational processes to ensure efficiency, safety, and compliance from the terminal,

- Leading the facilitation of Kaizen & other lean management events, while acting as a key trainer & mentor to all employees in this regard

- Handling project management to ensure that critical projects are delivered on time and within budget.

As such, the Process Excellence Manager will play a pivotal role in the establishment and optimization of the new container terminal.

KEY ACCOUNTABILITIES:

Process Design and Implementation:

• Analyse existing and develop new process to be implemented within the organisation, allowing for standardized processes for terminal operations, including but not limited to cargo handling, yard management, and gate operations, ensuring alignment with global best practices.

Continuous Improvement:

• Utilize Lean Six Sigma methodologies to identify inefficiencies and implement process improvements that enhance safety, productivity and reduce operational waste & cost.

Project Management:

• Lead cross-functional teams in the planning and execution of projects related to terminal development and operational enhancements, ensuring timely delivery within budget constraints.

Stakeholder Collaboration:

• Work closely with engineering, IT, safety, and operational departments to integrate process excellence initiatives seamlessly across all functions. Manage internal & external stakeholders at various levels, while building & maintaining strong working relationships with the same.

Training and Development:

• Mentor and train staff on continuous improvement techniques, new processes, KPI’s & data metric analysis, always fostering a culture of operational excellence

Performance Monitoring:

• Enhance, and establish new where necessary, key performance indicators (KPIs) and monitor operational metrics to track the effectiveness of implemented processes, making data-driven decisions for further enhancements.

Compliance and Safety:

• Ensure all processes comply with international safety standards and environmental regulations, promoting a safe working environment.

Qualifications & Experience

• Experience:
• Minimum of 8 years of experience with 4 years in a process excellence role and ideally within a global terminal operator, with demonstrable project management experience.

• Education:
• Bachelor’s degree in Industrial Engineering, Business Administration, or a related field. A Master’s degree is a plus.

• Certifications:
• Professional certifications such as Lean Six Sigma Black Belt or Project Management Professional (PMP) are highly desirable.

• Skills:
• Strong analytical and problem-solving abilities.
• Proven expertise in process improvement methodologies and tools
• Proficiency in process mapping as well as data analysis tools
• Knowledge of statistical analysis software
• Ability to lead and facilitate teams, often across multiple working sites and within a change management environment
• Excellent project management skills with a track record of successful project delivery

• Language Proficiency:
• Fluency in English is mandatory; proficiency in Arabic is considered a plus.

• Adaptability:
• Willingness and ability to reside in a remote location

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Exceptional communication and interpersonal skills, with the ability to work effectively in a multicultural environment and with cross-functional teams, contractors, and external vendors.
• Collaborate internally with all departments (Operations, Engineering, HSSE, Commercial, Supply Chain, Human Resources, Finance and IT) to deliver effective continuous process improvement
• Handle internal and external stakeholders’ management