Project Manager

Senior ServiceNow Project Manager

Working Conditions: Fully-Remote

Location: United Kingdom Candidates ONLY

About Our Client

Our client is a leading ServiceNow consultancy with an established presence across Europe and the United States, serving enterprise clients with complex digital transformation needs. As they continue their strategic expansion, they're seeking an experienced Project Manager to drive successful ServiceNow implementations and deliver exceptional client outcomes.

The Opportunity

Join a high-growth consultancy at an exciting time of international expansion! You'll lead critical ServiceNow projects for Fortune 500 companies and major European enterprises, working with cutting-edge implementations while helping shape the future of the business.

Key Responsibilities:

🎯 ServiceNow Project Leadership

• Lead complex ServiceNow implementations across ITSM, ITOM, CSM, and emerging modules
• Manage complex projects for enterprise clients in Europe and US markets
• Drive project delivery from discovery through go-live and hypercare phases

📊 Agile Delivery Management

• Utilize JIRA for comprehensive project tracking, sprint management, and delivery governance
• Implement agile methodologies tailored to ServiceNow deployment cycles
• Create executive dashboards and maintain transparent project visibility

🌍 Cross-Border Client Management

• Manage stakeholder relationships across different time zones (Europe/US)
• Coordinate with distributed teams and offshore development resources
• Ensure cultural sensitivity and communication excellence across regions

Essential Requirements:

✅ ServiceNow Expertise

• 3+ years managing ServiceNow implementation projects
• Deep understanding of ServiceNow platform modules (ITSM, ITOM, CSM, HRSD)
• Experience with ServiceNow upgrade projects and platform migrations
• Knowledge of ServiceNow best practices and governance frameworks

✅ Project Management Excellence

• PMP, PRINCE2, or equivalent certification required
• Advanced JIRA proficiency for enterprise-scale project management
• Experience managing international, distributed project teams

✅ Client-Facing Skills

• Exceptional stakeholder management at C-level
• Experience presenting to executive audiences
• Strong commercial awareness and client relationship management
• Ability to manage complex vendor and partner ecosystems

Preferred Qualifications

🏆 Additional Value

• ServiceNow certifications (CSA, CIS-ITSM, etc.)

What's On Offer:

🚀 Career Growth

• Direct involvement in company expansion strategy
• Leadership development opportunities
• ServiceNow certification sponsorship and training budget
• Clear progression path to Senior/Principal PM roles

🌍 International Exposure

• Work with global Fortune 500 clients
• Exposure to diverse industries and complex business challenges
• Flexible remote/hybrid working arrangements