Sr. Product Launch & Performance Manager

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

About Lenovo Services Solutions Group (SSG)

Lenovo’s Services Solutions Group is experiencing tremendous growth and innovation. As we expand our global footprint and capabilities, we are seeking a dynamic and strategic a Sr. Services Sales Program Manager to join our GPS Services team. This role plays a critical part in launching new GPS Sustainability service offerings, optimizing current portfolios, and ensuring high performance across our product lifecycle.

Role Overview

As the Senior Product Launch Performance Manager, you will lead, and drive key initiatives focused on launching new services and optimizing existing offerings. You will be responsible for analyzing product performance, identifying improvement opportunities, and partnering with global sales and cross-functional teams to drive business results.

You will work closely with teams across Product Development, Sales, Marketing, Delivery, Digital Transformation, IT, and Operations to ensure services are effectively launched, sustained, and continuously improved. Your insights and leadership will directly contribute to driving growth, improving sales KPIs, and ensuring Lenovo's services remain competitive and customer-focused.

Key Responsibilities

• Analyze service product performance to identify drivers, gaps, and opportunities across areas such as pricing, offer design, marketing, training, sales programs, and operations.
• Develop strategic insights and action plans to enhance product adoption, attach rates, and overall revenue.
• Create and manage annual and quarterly plans to drive growth across service offerings.
• Collaborate with Product Management, Marketing, Sales, and Digital Transformation teams to incorporate services requirements into ongoing and future initiatives.
• Support cross-functional stakeholders including Global Process Owners and IT to ensure alignment and delivery of key service projects.
• Lead regular performance reviews, including product line reviews with stakeholders and executive leadership.
• Define and implement strategic frameworks, processes, and tools to support performance goals and operational success.
• Contribute to new product development by evaluating business cases and supporting key launch activities, including go-to-market strategy planning, sales enablement content, training materials, and supporting collateral.
• Promote best practice sharing and foster a high level of cross-functional collaboration globally.
  
  

Required Experience Qualifications

• 7+ years of experience in at least two of the following areas: Business Analysis, Product Performance Management, or Sales Strategy.
• Bachelor’s degree or equivalent is required; advanced degree preferred.
• Excellent leadership, communication, and interpersonal skills.
• Proven experience presenting and influencing senior leadership and executive stakeholders.
• Demonstrated experience working with global teams across multiple time zones and cultures.
• Strong business acumen with the ability to analyze data, develop strategies, and identify business opportunities.
• Collaborative mindset with the ability to lead cross-functional initiatives and drive results through influence.
• Fluent English level.
  
  

Why Join Lenovo?

At Lenovo, we believe smarter technology takes a global team of visionaries and doers. You’ll be part of a diverse, passionate, and driven community that is transforming how services and solutions are delivered. If you're ready to help shape the future of Lenovo Services, we invite you to join us.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.