Account Manager Information Communication Technology

Our client is seeking an experienced Account Manager to enhance client relationships, manage high-level projects, and contribute to strategic business outcomes within the ICT industry.

Key Responsibilities

1. Develop and maintain strong relationships with key customer decision-makers.
2. Assess and guide customer business and network requirements through in-depth analysis of challenges and root causes.
3. Serve as a C-level project leader or core team member, overseeing project operations and ensuring successful delivery.
4. Lead or support project negotiations, contribute to contract optimization, and resolve disputes or operational issues.

Job Requirements

Customer Relationship Management

Needs Analysis:

• Apply ICT industry knowledge to identify and guide customer needs effectively.

Project Operations:

• Contribute to project groups and apply best practices in project management and execution.

Transaction Management:

• Support negotiations and apply foundational principles of commercial transactions.

Professional Knowledge (Must-Have):

• Strong understanding of IT and telecommunications domains
• Experience and understanding of some of the following products: Cloud Core Network, Fixed Network, ADN Solution, Storage, and/or Service and Software.
• Familiarity with sales processes and solution-based selling
• Experience in client relationship development and project operations

Key Skills

• Ability to understand and guide customer requirements
• Experience in business and transaction management
• Strategic thinking and planning abilities
• Basic understanding of organizational structures, role expectations, and market context
• Familiarity with network security principles
• Proficiency in using operational tools and navigating internal processes
• Awareness of business language and intercultural communication

Basic Qualifications

• Experience: Minimum of 3 years in the ICT sector
• Education: Bachelor’s degree
• Languages:
• Fluent English (required)
• Fluency in French (advantageous)