Omnichannel Conversational Designer

Ready for a new challenge? Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

About Ariad

We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange, and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love, and talk about. Ariad consultants are specialised in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design, and digital transformation.

About our role

Our client is a prominent player in Belgium's banking sector, recognised for its innovation and commitment to delivering exceptional customer experiences. This role is part of an exciting journey to redefine digital self-service capabilities and shape the future of customer engagement through cutting-edge AI-driven strategies.

As a Conversational Designer, you will join a team focused on enhancing chatbot functionality and optimising digital customer journeys. You will contribute directly to a strategic platform migration and collaborate across teams to refine conversational flows and deliver a seamless, engaging user experience.

What you will be doing

• Develop a deep understanding of the new digital platform to effectively contribute to its optimisation.
• Lead the migration of customer journeys to the upgraded platform, ensuring user-friendly experiences.
• Collaborate with business and IT stakeholders to refine chatbot functionalities aligned with user needs.
• Design and optimise chatbot flows to deliver an efficient and engaging customer experience.
• Analyse needs, conduct impact assessments, and propose innovative solutions for improving chatbot functionality.
• Train the chatbot regularly to enhance its ability to understand customer language and intent.
• Leverage data insights to identify improvement areas and drive iterative enhancements.
• Support the implementation of new features and solutions that provide maximum value to customers and the business.
• Manage incidents related to chatbot operations, ensuring effective communication and debugging when required.
• Act as the primary point of contact for chatbot initiatives, sharing progress and insights with stakeholders.

What you bring

• Strong knowledge or affinity with AI and Natural Language Processing (NLP) technologies.
• Exceptional written communication skills for crafting clear and engaging conversations.
• A detail-oriented mindset, with an enjoyment of data analysis and user behavior insights.
• Familiarity with digital interfaces such as chatbots, websites, and mobile apps.
• Excellent analytical skills, with the ability to structure and present complex information clearly.
• Experience with JavaScript, SQL, or Python is a plus.
• A proactive and results-oriented approach to problem-solving.
• Strong initiative and responsibility, with the ability to work both independently and collaboratively.
• Language proficiency: Dutch preferred, with knowledge of French and English.

The offer

• Contractor collaboration for a long-term project with possibilities for extension.
• Digital recruitment process and onboarding to the company.
• Opportunity to work with a well-known banking sector company, impacting its digital transformation at a national level.
• Join a dynamic, ambitious, and skilled team, playing a key role in enhancing user experience.
• Flexible work arrangements, including remote work opportunities.

Why become an Ariad Consultant?

• You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to supporting each other to succeed and drive innovation.
• We match you with projects that suit your skills and ambitions, ensuring you are never just a number.
• Benefit from personalised follow-up and honest feedback guided by our Digital Talent Managers.
• Join a community of digital professionals through quarterly events, meetups, and our annual Workcation event in sunny Southern Spain.
• Ongoing opportunities to learn and grow professionally, with personal and professional development guidance.
• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon, and many more.

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!