Software Engineer

About Atos

The future is our choice

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About Atos Customer Services Türkiye

Atos Customer Services Türkiye has been providing outsourcing services, including call center and document processing, since 1997. Call center services are provided not only in Turkey, but also in global projects with languages varying from Western European languages to Arabic and Russian. Currently operating in four locations, İstanbul, Batman, Ordu, and Duzce with +1,900 employees, In 2023, Atos Customer Services was also awarded the Company of the Year (GOLD) award by Global Stevies. These remarkable achievements build upon the legacy of success that Atos Customer Services has established over its 26+ years of operation in Türkiye and the commitment to delivering exceptional customer experience. Moreover, Atos Türkiye Customer Services has been recognized as one of the Best Employers in Türkiye in the large-scale category (+1000 employees) by the Great Place to Work Institute.

We are seeking a Software Development Engineer (Call Center Integrations) to join Atos Customer Services. The role focuses on call center integration projects with the Genesys Engage platform and our strategic customers in the financial sector. You will be responsible for ensuring the sustainability of existing systems and technically addressing new integration requirements.

Job Description

• Develop and maintain integrations between Genesys Engage and customer systems (especially in the banking sector)
• Monitor and improve existing integrations in coordination with the Senior Developer
• Provide customization, integration, and debugging support in response to customers’ technical requirements
• Write, analyze, and optimize SQL queries for performance
• Contribute to the maintenance and development of custom applications supporting call center operations
• Design and implement RESTful API–based integrations
• Identify improvement opportunities by keeping up with emerging technologies

Professional Experience

• Bachelor’s degree in Computer Engineering, Software Engineering, or a related field,
• Minimum 3 years of software development experience,
• Knowledge of Genesys Engage, preferably with integration experience,
• Strong language skills in English,
• Strong proficiency in SQL (Stored Procedures, Triggers, Views); advanced SQL experience in banking projects is a plus,
• Experience with REST API usage and integrations,
• Hands-on experience with at least two of the following languages: C# / .NET Framework, Java (preferred), JavaScript / TypeScript (preferred), Python (preferred for data processing or integration purposes), Knowledge of call center systems (CTI, IVR) is a plus, Experience with version control systems (Git, GitLab, etc.), Basic awareness of front-end technologies such as HTML and CSS (no development responsibility required).

Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.