Head of Product

This role is posted on behalf of Rida.AI, a startup supported by SGInnovate.

Background

Rida is an AI-powered logistics platform that helps businesses reduce operational costs and scale deliveries without owning fleets or managing internal dispatch teams. With a hybrid model of dedicated fleets and freelancers, all orchestrated by our AI, we enable highly customizable logistics at scale.

Job scope

We are hiring a Head of Strategic Communications & Product Marketing to lead communication and documentation across internal cross-functional teams, customers, and external stakeholders.

Core Responsibilities

1. Product Marketing

• Own the end-to-end GTM comms for new product features and updates—bridging product, ops, and commercial messaging.
• Translate technical features into business outcomes for customers, partners, and investors.
• Manage external channels and comms agencies for social media, press, and media alignment—ensuring our messaging reflects our innovation and operational leadership.

2. Product Documentation

• Lead technical documentation and user enablement materials for all products and platform features — ensure new feature development, changelogs, and onboarding flows are up-to-date and structured — by working closely with tech & product teams
• Lead the creation and management of low-level technical documentation, including schema references, API docs (if applicable), backend workflows, and infrastructure diagrams—bridging the gap between product and engineering.
• Manage UI/UX designer(s) and oversee design handoffs, documentation, and continuity from product discovery to go-to-market delivery.
• Ensure design and documentation output aligns with broader product marketing and customer education goals.

3. Internal Communications

• Drive internal visibility and alignment across teams through structured communications (standups, sprint planning summaries, key decisions, company updates, product launch briefings, etc.)
• Work with team to build AI-powered scalable documentation standards and tooling integrated with retrieval and LLM-powered workflows;
• Creating a self-serve documentation and comms layer that reduces ops burden, increases speed, and scales trust.

Qualifications

• Experience: 4+ years professional experience in creating and maintaining technical product documentation (e.g. user onboarding guides, API documentation, change logs, etc.) in tech or SaaS environments; and ideally product marketing & external comms as well
• Familiarity with developer documentation tools and basic diagramming tools (e.g., Miro, Figma).
• Ability to work closely with engineers and product managers to understand complex features and systems.

What We Offer

• Impactful Role: Join a small, ambitious team disrupting logistics in Singapore. Have a direct hand in shaping our product strategy, design standards, and user experiences. Work side-by-side with C-level execs.
• Growth Opportunities: Accelerate your career, expand leadership skills, and take on significant responsibilities fast. We promote based on merit and impact—not tenure or age.
• Competitive Package: Market-aligned salary, benefits, and performance bonuses.
• Cutting-Edge Environment: Work at the intersection of AI, operations, and design. Collaborate with technologists and innovators pushing the boundaries of last-mile delivery.

Interested candidates may apply directly to DTC at: https://central.sginnovate.com/hub/marketplace/openings/86db32a3-2979-416a-9838-95eb5bf1a14e?filter=ALL