Software Support Engineer (L1)

What project we have for you

Our client, a leading software and services provider for communications and media companies, is establishing the Support and Maintenance team for newly launched project in Ukraine, so looking for strong and motivated support personnel with experience in operating high-performing, scalable, enterprise-grade applications and frameworks (On-prem OpenShift, Kubernetes, HBase, Kafka). You will be part of a talented software engineering team that is servicing the next generation of our product using micro services technology stack.

Take responsibility on operations and support of Production BSS (Telecom Billing, rating, ordering, PCRF, network provisioning, IVR, Product catalog and API) IT project in ensuring the Maintenance and services operations SLA. Ensure solution meets customer business and technical needs by leveraging out clients IT assets and best practices while considering IT strategic goals.

What you will do

• Responsible to monitor the system, perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.

Responsibilities:

• Ticket triaging, Initial analysis of the incident and executing work arounds
• Executing and monitoring batch processes, Maps, Scripts and so on.
• Perform basic and advanced software system operations, using the online screen, running maps and jobs, basic configuration/installation.

Critical Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Familiarity with Kubernetes / Open shift
• Familiarity with Microservices operations.
• Practical experience with Unix / Linux Scripting

Requirements:

• 3+ years of experience
• Willing to work in shifts and weekend support model.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.
• Perform basic and advanced software system operations, using the online screen, running maps and jobs, basic configuration/installation.
• Hands on experience with production monitoring tools like Grafana.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.

Will be a plus:

• Proficiency in English communication, both written and verbal.
• Familiarity with Business Support System (BSS). (billing, telecom billing, CRM, telecom CRM, ordering, logical inventory, product catalog – some of these modules experience is needed, and understanding how they are linked together)

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.

We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.