Network Support Engineer – Norwich (Full-time, Permanent)
We’re looking for a hands-on Network Support Engineer to join our client’s IT team in Norwich, providing vital support for 24/7 onshore and offshore operations. This is a practical, varied role covering installation, configuration, troubleshooting, monitoring, and seeing jobs through from start to finish.
Office-based Mon–Fri in Norwich with regular UK site/offshore travel. Includes on-call rota for critical events.
What you’ll do:
- Manage and support network infrastructure (routers, switches, firewalls, VoIP)
- Troubleshoot and resolve issues via the IT Helpdesk system
- Monitor network performance and minimise downtime
- Support offshore telecoms equipment and site-to-site radio links
- Work with the Group Network Team (Paris) and liaise with WAN providers
- Maintain accurate records, backups, and recovery plans
What we’re looking for:
- Extension knowledge and experience working within the Cisco command line (or higher)
- Strong knowledge of IP networks, routing, switching, and security
- Hands-on experience with Cisco kit and VoIP
- Problem-solving mindset, practical approach, and ability to work independently or in a team
What’s on offer:
- Competitive salary + discretionary bonus
- Private Medical & Dental Cover
- Excellent Pension & Life Assurance
- Flexible Benefits & Flex Days
- 25 days holiday + bank holidays
- Profit ‘Units’ Sharing Scheme
- Career Progression
Interested Apply Now!
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- Posted
- Aug 28, 2025
- Type
- Full-time
- Level
- Associate
- Location
- Norwich
- Company
- NES Fircroft
Industries
Categories
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