IT Technical Engineer

Our purpose is to shape a better tomorrow by improving the way we live today. We are on a mission to rethink how people live together by giving our community an environment designed to create memorable moments of life.

We provide flexible, fully furnished accommodations through a network of sustainable and community-driven shared homes.

We currently have over 4.300 bedrooms in our portfolio spread between Brussels, New York, Paris, Madrid & Luxembourg among others.

Your Role

You’ll be the behind-the-scenes force that keeps our internal machine running like a dream.

From resolving operational tickets to keeping tools and systems in sync, you’ll be at the heart of our day-to-day operations, helping teams move fast without breaking things. Think of it as being the connective tissue between CX, Finance, Product, and Tech.

What you’ll be doing:

• Take full ownership of operational tickets: payments, leases, onboarding issues, access rights, and more.
• Collaborate across teams to troubleshoot flow issues and make sure members get fast, accurate solutions.
• Run scripts and regular system checks to catch problems before they escalate.
• Use internal tools (and your intuition) to trace bugs, fix inconsistencies, and spot anomalies.
• Keep dashboards, trackers, and documentation up to date, your work keeps everyone aligned.
• Identify inefficiencies, propose smarter processes, and support automation projects.
• Help QA and validate fixes using tools like Postman, logs, or small scripts.
• Track recurring issues, document root causes, and contribute to scalable, long-term solutions.
• Support the rollout and adoption of internal tools across all our cities.

In short: you’ll be the person everyone relies on when something stops working, and the one who quietly makes sure it doesn’t happen again.

What we’re looking for:

• You have 1–3 years of experience in Tech Ops, QA, Support, Internal Tools, or Automation roles.
• You are a problem-solver who isn’t afraid to dig into data, trace systems, and figure things out.
• You’re comfortable working with tools, data, and people all in the same hour.
• You like figuring out how things work, where they break, and how to make them better.
• You’re methodical, curious, and great at getting things done without drama.
• You're organized, independent, and reliable, you close loops, even when others don’t.
• You're familiar with Stripe, Postman, SQL, and ideally comfortable with basic scripts (JS/Node/React is a bonus).
• You can collaborate with Engineers without needing to be a full-stack dev.
• You're comfortable switching contexts without losing your flow, tools, tickets, and team chats don’t scare you.
• You're fluent in English; French or Spanish is a nice plus.

Hiring Process

Several steps as we want to be sure to find the right match to fit in the team:

• Meeting with the very nice recruiter - 45min
• Meeting with Alex, tech lead - 1h
• Take-home technical test
• Meeting the whole tech team at the office - 1h