Duty Manager (Salary $76,515)

Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

Job Description

As a Duty Manager, you will complete the following tasks (but not limited to):

• Support the Front Office Manager in the daily management of the Front Office department.
• Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
• Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner
• Implementing strategies to increase productivity and morale.
• You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
• Promoting the Accor Live Limitless Loyalty Program.
• Ability to work a flexible 7-day roster including AM, PM and night shifts as required.
  
  

Qualifications

Qualifications

The successful candidate will have previous experience in a similar role plus:

• C Class Manual Driver’s License (Preferred).
• Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
• RSA Certificate (Required).
• Well-developed problem solving and analytical skills.
• Exceptional customer service skills and the ability to motivate team members.
• Time management skills with the ability to multi-task.
• Opera experience desirable.
• Ability to work across a 7-day roster.
• Flexibility to work overnights.
  
  

Additional Information

Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer:

• A fun, diverse & inclusive culture where we value you being the Real Deal.
• Career progression opportunities as far as the eye can see.
• Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
• A team that is all about development, giving you endless opportunities to grow and progress in your career.
  
  

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!