Artificial Intelligence Engineer

Job Title: Contact Center AI Engineer

Location: Bucharest, Romania – Onsite (3 days per week)

About the Role

We are looking for a Contact Center AI Engineer to join our team in Bucharest. This role is ideal for a dynamic, communicative professional with a strong technical background and passion for AI-driven solutions. You will collaborate with contact center operations to design, integrate, and customize AI copilots that transform customer interactions.

As a local product evangelist, you will bridge the gap between technology and business, acting as both a trusted advisor and brand ambassador for our solutions.

Key Responsibilities

• Partner with contact center leaders to translate operational needs into scalable AI copilot solutions.
• Map customer requirements into clear technical specifications for low-code or API-based integrations.
• Perform hands-on integrations and API configurations with CRMs, telephony systems, and case management tools.
• Design and document technical requirements, workflows, and data flows to ensure seamless platform integration.
• Deliver demos, workshops, and briefings as a trusted advisor and local AI evangelist.
• Provide prompt engineering support to optimize AI copilot responses.
• Stay up to date with the latest in generative AI, conversational AI, and contact center technologies.
• Develop training materials and user guides to support adoption.
• Track solution performance metrics, generating insights and recommendations for improvement.
• Act as a brand ambassador to promote solutions internally and externally.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 5+ years’ experience in software engineering, data science, architecture, or solution consulting (preferably in contact center, SaaS, or AI environments).
• Proven experience documenting technical requirements and data flows.
• Hands-on expertise with Python (FastAPI, Flask, or Django).
• Strong knowledge of API design/integration with CRM, telephony, or case management systems.
• Experience in generative/conversational AI (prompt engineering & optimization).
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong analytical/problem-solving mindset and adaptability to new technologies.
• Experience in project management and cross-functional collaboration.

Preferred Qualifications

• Experience working in or with contact centers.
• Familiarity with contact center KPIs and operations.
• Advanced skills in prompt engineering (zero-shot, few-shot, chain-of-thought, etc.).
• Experience with SaaS/cloud technical solution design.
• Prior role as a product evangelist or similar.
• Proficiency with data visualization tools (Excel, Power BI, Tableau).
• Experience working in agile environments.

Why Join Us?

This is a fantastic opportunity to work on cutting-edge AI solutions in a dynamic contact center environment, influence strategic decision-making, and act as the local face of our brand in Bucharest.

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