BI Specialist - Customer Experience

Job title

BI Specialist - Customer Experience

Ref #

225517

Location

Qatar - Doha

Job family

Corporate & Commercial

• Closing date: 31-Aug-2025
  
  

About The Role

As CXBI Specialist, you will support the Data Analytics Strategy for Customer Experience (CXBI) portfolio within Qatar Airways. Reporting to the Enterprise Data and Analytics (EDA) department, your role involves applying data analytics skills, implementing logics, and providing actionable insights to stakeholders, in line with the overall strategy. You will develop dashboards and provide analytical insights on performance and trends across various domains.

Key Responsibilities

• Support the CXBI Manager in accomplishing deliverables for the assigned portfolio.
• Ensure data quality, accuracy, and enhancement within the scope of responsibilities.
• Be the point of reference for building content and dashboards for relevant stakeholders.
• Develop insightful dashboards for the Customer Experience department.
• Communicate effectively between the data engineering team and key stakeholders regarding requirements.
• Provide accurate and timely data and content.
• Offer analysis and insights based on the created dashboards.
• Ensure continuous improvement of existing content and dashboards.
• Act as a consultant between the business and the Data Analytics team to optimize outcomes.
• Ensure timely and effective deliverables by following task prioritization through agile methodology.
• Proactively identify and exploit revenue generation and cost reduction opportunities within the business.
• Perform other department duties related to his / her position as directed by the Head of the Department.
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About you:

• Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience
• Experience in a similar role with a focus on Power BI, Alteryx, SQL.
• Work experience in managing (processing and analyzing) voluminous data.
• Experience in deriving insights from data and submitting actionable recommendations to management. Experience in preparing and giving presentations on business performance to middle and senior management.
• Systematic and logical approach to problem-solving and a capability of working around problems.
• Self-motivated, highly organized, pro-active, and flexible.
• Good command of English language
• Experience in Airline Industry or Customer Experience (optional)
  
  

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=225517

Job Id: 2eR9RB0Bpvtfv+bl8Vn4YefCmr5xDOo3SoM8LhQSRqHrZbhGsL6TumWDJQ8AWXKCgalNQOMHzhDErEY3Uq3h68klihFAs5QTjQRgAxwQt4NZDXZAbteRnjraOemlWPQ2NHFTezO/CzCIKHJPoq0t3vSYSaMN