Project Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position will be responsible for the support & management of +2000 merchants.  The responsible will:

• Manage the End-to-end of merchant relationships, which includes leading the day-to-day relationships (i.e., marketing, operations, merchant reporting requests/ inquiries), as well as developing holistic account strategies which deepen American Express’ profitability, relevance, and engagement.
• Partner with internal business partners (e.g., Pricing, Legal, Servicing, Marketing, Finance, Risk and Network Operations) to lead all aspects of the merchant relationship.
  
• Identify and build a pipeline of charge volume growth opportunities to increase profitability/ contribution margin of merchant relationships and improve merchant satisfaction.
  
• Deliver against quantifiable scorecard goals by leveraging American Express assets to drive AXP revenue while also meeting merchant needs.
  

Minimum Qualifications 

• Experience managing external partners/clients.  Negotiations skills is a plus.
  
• Strong Project management, detail orientation and ability to prioritize multiple tasks.
  
• Proven ability to influence decisions, build relationships and resolve issues across multiple teams.
  
• Excellent communication skills both written and verbal.
  
• Collaborative team player who thrives in a fast-paced dynamic environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.